Welcome to Aaya! We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. Our approach is privacy-first, meaning we strive to minimize data collection and maximize user control.

1. Information We Collect

We may collect information about you in a variety of ways, always aiming to collect only what is necessary to provide and improve our service. The information we may collect includes:

• Personal Data: Personally identifiable information (e.g., name, email, phone number) you voluntarily provide during registration or use.
• Family & Nanny Data: Information you provide about children (e.g., names, allergies, needs) and nannies (e.g., contact info, schedule, payments). You are responsible for obtaining necessary consent before providing information about others.
• Financial Data: Data related to payments (e.g., amounts, dates). We utilize secure third-party payment processors; their privacy policies govern the data you provide directly to them.
• Usage Data: Technical information collected automatically (e.g., IP address, browser type, access times) to maintain and improve the service.
• AI Assistant Interaction Data:Queries made to the Aaya Assistant and generated responses. We employ a privacy-first approach: only the minimal, essential information required to fulfill your request is shared with our AI service providers. Whenever feasible, this data is anonymized or pseudonymized before processing to protect your identity. We log interaction data primarily to improve the service quality and safety, handling personal details within these interactions with utmost care.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Operate core features (scheduling, time tracking, payments, profiles).
• Provide and improve AI assistant features.
• Monitor usage and trends for service improvement.
• Communicate updates and provide user support.
• Compile anonymized statistical data for internal analysis.
• Maintain platform security and prevent fraud.

3. Disclosure of Your Information

We value your privacy and do not share your personal information except in limited circumstances necessary to operate our service or comply with legal obligations:

• With Your Consent: When you explicitly direct us to share information.
• Service Providers: With trusted third-party vendors performing essential services (e.g., hosting, payment processing, data analysis). Specifically for AI features, we only share the minimum necessary, often anonymized, data required for the AI provider to process your request. These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, subpoena, or valid governmental request.
• To Protect Rights: If necessary to investigate potential policy violations, fraud, security threats, or as required in litigation.

4. Security of Your Information

We implement administrative, technical, and physical security measures (e.g., encryption, access controls) to protect your personal information. However, no system is perfectly secure, and we cannot guarantee absolute security.

5. Your Data Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as access, rectification, erasure, restriction, objection, and portability. To exercise these rights, please contact us using the information below.

6. Children's Privacy

We collect information about children only as provided by the parent/guardian for service use. We do not knowingly solicit information from or market to children under 13 (or the relevant age in your jurisdiction).

7. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted here with an updated "Last Updated" date.

8. Contact Us

For questions or comments, please contact us at: help@hiaaya.com.